The UAE Telecommunications Regulatory Authority (TRA) has announced that it has opened and activated the service centre in order to receive enquiries, suggestions and complaints from the UAE telecom subscribers regarding their telecom providers.
 
The sources said that the centre aims at helping the flow of suggestions, complaints and enquiries from the telecom arms in the UAE through channels such as website, fax, telephone, e-mail, and filling the suggestions and complaint card at the TRA receptions at its offices located in Abu Dhabi and Dubai.
 
The sources further added that TRA website clarifies the conditions and procedures that the applicant is to follow in case the complaint is related to telecom services offered by telecom operators du and etisalat. If the application is to be accepted, the applicant should offer the reference number of the complaint.