Customers in the digital age are increasing option for social media platforms to register their complaints against companies.
Trends showed that customers used social networks like Facebook feed or Twitter timeline to express dissatisfaction or anger over products or services purchased by them. Some are also increasing opting for the sites to simply ask questions from the company directly. It is not uncommon to find someone on social media posting comments to express dissatisfaction over a product or a service purchased recently.
Glenn Beck, the head of embattled The Blaze and leading conservative, is planning to hold a meeting with billionaire co-founder of social networking giant Facebook, Mark Zuckerberg on Wednesday.
It is widely believed that social networking giant, Facebook will announce tools for the development of chat-bots and Live Chat Web related technologies for businesses at the F8 conference in San Francisco next week.
Several sources and a leaked Facebook document showed that the company is planning to offer these technologies as part of its Messenger service and release API tools for developers during the upcoming event next week.Chatbots are chat robots that use artificial intelligence and human communication to hold conversations and perform tasks for users.
Sheryl Sandberg, Facebook's Chief Operating Officer has donated 290,000 shares of company stock to different charities. The amount the shares are worth is approximately $31 million.
Reported by a source, familiar with the plans of Sandberg, most of the money will go to different empowerment groups for women and Lean In, the nonprofit organization and online community dedicated to helping all women achieve their ambitions. It was founded by Sandberg.
Facebook's IPO may have been more than three years old but lawsuits related to it are still not over, as a lot of people feel as if they were defrauded and are still looking for getting their money back.
A statistical data released by Facebook on Thursday revealed that it the social network has close to twenty million users in the key African markets including Nigeria and Kenya. Most of the users access their profiles on the social networking site through their phones and tablets.
As for South Africa the number of active Facebook users is twelve million according to the data and most of them connect through either desktop computers or laptops.
Is Facebook shifting from socializing to e-shopping?
Facebook has been testing a system that allows e-commerce on its pages. It is being called F-commerce and Facebook is trying it out with a few companies without naming any.
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